the fine print

Terms & Policies

Terms

Terms & Conditions

Sale Pepe Pizzeria may amend or update these Terms and Conditions from time to time, with or without notice.

USE OF THE ORDERING PLATFORM

If the website is used (including for online ordering), you are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities on our website and online ordering.

The Sale Pepe Pizzeria online ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian. Sale Pepe Pizzeria reserves the right to refuse service, terminate your access to the website or online ordering, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.

In making the Sale Pepe Pizzeria online ordering system (website and applications) available for use, Sale Pepe Pizzeria merely acts as an agent of sub-franchisee stores from which the products or services will be provided (as selected by you or determined based on proximity to the delivery address) does not (except where you order from a Sale Pepe Pizzeria corporate store) provide you with any goods or services makes no warranties or representations regarding the goods and services to be provided (including availability and delivery)

Sale Pepe Pizzeria does not guarantee that the website or online ordering system will be free from viruses or other harmful components and you agree to hold harmless Sale Pepe Pizzeria from any claim, judgement, loss, expense, liability from any viruses or harm suffered by you as a result of using the website, applications or online ordering and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

In using Sale Pepe Pizzeria online ordering system (whether via the website or an application) you acknowledge that all orders are treated as an express intention to purchase the nominated goods or services for the agreed online prices acknowledge that you contract with the individual store from which you order and not Sale Pepe Pizzeria (except where you order from a Sale Pepe Pizzeria owned store) and therefore you have no claim, recourse or action against Sale Pepe Pizzeria whatsoever (except where you order from a Sale Pepe Pizzeria owned store) and indemnify Sale Pepe Pizzeria from all claims, losses, judgement, liability and damage relating to a failure of the online ordering system.

INDEMNITY

You agree to defend, indemnify and hold harmless Sale Pepe Pizzeria, the Master Franchisor and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with (i) your use of and access to the website (including any online ordering and applications) (ii) your violation of any term of these Terms and Conditions of Use and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right (iv) any claim that one of your User Submissions caused damage to a third party and (v) use of the User Submissions by Sale Pepe Pizzeria.

ABILITY TO ACCEPT TERMS & CONDITIONS OF USE

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions of Use, and to abide by and comply with these Terms and Conditions of Use.

your privacy matters

Privacy Policy

Privacy Policy

Privacy Policy

Sale Pepe Pizzeria may amend or update this Privacy Policy from time to time, with or without notice.

The website and online ordering system is administered and maintained by third-party providers, located in Australia and New Zealand.

Sale Pepe Pizzeria is committed to ensuring the privacy of all users’ (Users) information.

This Privacy Policy applies to all personal information submitted by Users on the Sale Pepe Pizzeria website and ordering platform (the Website) or emailed to Sale Pepe Pizzeria, and any information that may be automatically retrieved through the services that Sale Pepe Pizzeria offers on the Website (Services).

  • By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
  • Sale Pepe Pizzeria may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.
  • In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.
  • The personal information that Users provide will only be used in connection with the Services offered by Sale Pepe Pizzeria, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Sale Pepe Pizzeria reserves the right to use data (on an anonymous basis) in relation to Users’ use of the Services for marketing purposes.
  • Unless expressly authorised to do so by the relevant User, Sale Pepe Pizzeria will not disclose any User’s personal information to any third party except where the disclosure relates to the purposes for which the information was collected.
  • Users may request at any time to see the personal information that Sale Pepe Pizzeria holds on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).
  • Sale Pepe Pizzeria will securely store Users’ personal information in Australia or in any other country, which Sale Pepe Pizzeria may from time to time offer its Services. Users’ personal information may therefore be transferred outside of Australia.
  • Sale Pepe Pizzeria may hold Users personal information both before and after the cancellation of each User’s account, but only for as long as Sale Pepe Pizzeria is lawfully entitled to do so.
food comes to you

Delivery Policy

Delivery Policy

Delivery Policy

After ordering online, you will receive an email confirmation/receipt from Sale Pepe containing your order details.

We deliver orders for the same day/night, or for a future day/time. We use a special pizza bag with induction heating from Cooktek to deliver our pizza to your doorstep. Induction-charged thermal disc at the bottom of the pizza bag keeps your pizza’s at a consistent, hot temperature for up to 30 minutes, with VaporVent™ lid eliminating condensation (no more soggy delivered pizza).

We will either make available your order for pickup in-store, or deliver your order (usually between 20 and 60 minutes). Our current best indication of pickup or delivery timing will be available in the order process. Please account for issues out of our control, such as weather, traffic, road closures and times of peak demand. We balance quality, speed with safety.

If you wish to query a “live order” please call us for the quickest response.

Delivery Zones

We deliver within the following geographical areas, for each restaurant location. If there is an error with our system and you cannot order where you should be able to, please get in touch so we can rectify the issue. Likewise if you are living outside of the delivery zones and would like us to deliver to you, please express your interest via message – if there is enough demand we will consider expanding soon!

Brookvale Delivery Zone

Seaforth Delivery Zone

issue resolution process

Satisfaction Policy

Satisfaction Policy

Refund Policy

Please select your order carefully as refunds are provided at the sole discretion of the store and are not guaranteed.

If for any reason you are not completely satisfied with your purchase, depending on the timing:

  • Immediately after receiving your take-away/delivery order, we suggest you call us so we may re-deliver your order to your satisfaction – we only ask that you return the original order with the delivery driver when the driver arrives.
  • The next day or later, please get in touch with us via email or phone ASAP. We would like to know the detail of the issue so that we can improve our services, and as well assess any credits that we may issue.

 

Cancellation Policy

For orders using our website, if you cancel your order a cancellation fee may apply.